1.1. This regulation has been developed in accordance with RF “Consumer Right Protection Law” dated 07.02.1992 № 2300-1, RF Government Regulation “Concerning approval of regulations of providing accommodation services in Russian Federation” dated 09.10.2015 № 1085 and other federal and local normative legal acts, controlling hotel business.
1.2. Guests may find the Residence Regulation:
1.3. Guests may learn RF Government Regulation “Concerning approval of regulations of providing accommodation services in Russian Federation” dated 09.10.2015 № 1085 in the information folder in the hotel reception hall.
1.4. Changes and supplements can be introduced to the current rules.
1.5. In case of payment debts for hotel services (accommodation, extras), non-paid damage made during the previous stay, impossibility to guarantee the extra services’ payment on check-in and also lack of documents essential to be checked-in the hotel reserves the right to deny a guest the accommodation.
2.1. Executor provides essential and right information about the hotel and its services on Web site, in the on-line reservation systems and for travel agencies which have agreements with the hotel.
2.2. Executor accepts reservation requests by e-mail, that allows specify that the request is sent by a specific buyer, or by phone:
2.3. If guest has guaranteed reservation, the hotel keeps a room until the noon on the day followed the expected date of arrival. If the booking is cancelled less than
and also in case of no-show the guest or the customer pays a fine equal to one night’s room rate. If the delay is longer than one night, the guaranteed reservation is cancelled.
2.4. If the guest has non-guaranteed reservation, the hotel keeps a room until 06:00 p.m. on the arrival date and after that the room is released.
2.5. In case of provisional guaranteed (paid) reservation a guest arriving earlier the check-in time (07:00 a.m. – noon) covers 50% of room rate in Low and Shoulder Seasons and 100% of room rate in High Season.
2.6. If the early arrival is non-guaranteed a guest arriving before check-in time is accommodated free if a room is available.
3.1. The hotel is for provisional accommodation of citizens for the period stated in the request or announced by guest on check-in, if guest is accommodated without initial request. Foreign citizens are accommodated for the period while visa and emigration card are valid. When the dates of accommodation expires, the guest has to check-out.
3.2. If guest decides to prolong the stay on the departure day, he has to inform the reception about it not later than three hours before check-out time – the noon local time. On availability and in consultation with Reservation department receptionist extends the accommodation period.
3.3. When checking in Russian citizens have to present a valid and proper document proving identity as RF Regulation requires.
3.4. To be checked in foreign citizens and persons without citizenship have to provide
3.5. The number of guests staying in the room has to be equal to the number of beds. On administration approval in rooms of specified categories, an extra bed can be provided for children under 14 at the rate stated in the price list.
3.6. Children under 12 stay free in the parents’ room without extra bed. On request the hotel provides a baby cot free of charge. For children between 5 and 12 years the hotel charges 50% of the breakfast rate.
3.7. In accordance with the Rules of registration and removal of citizens of Russian Federation from the registration account the hotel registers Russian guests. Guests under 14 years are registered on the basis of documents of parents or close relatives and birth certificate.
Statement of the foreign citizen and the stateless person for registration at the place of stay at the hotel and remove them from the account shall be in accordance with the rules of implementation of migratory accounting of foreign citizens and individuals without citizenship in Russian Federation. For foreign citizens this is the paid service.
3.8. Check-out time is 12:00 Moscow time. Check-in time is 14:00.
4.1. The hotel does not charge for the room reservation.
4.2. Payment for accommodation corresponds with check-out time. In case of late departure the hotel takes payment as follows:
4.3. Walk-in guests accommodated after midnight pay 100% of the room rate if they stay one night and 50% of the rooms rate for the first night if they stay longer.
4.4. Payment for accommodation and for other ordered services is made according the price list approved by the order of Hotel Manager.
4.5. Guest can prepay the ordered and confirmed services or can pay directly in hotel on check-in. The hotel accepts payments by cash or by credit card. If guest pays by CC, the hotel makes preliminary authorization of money at amount equal to ordered services. On check-out the preliminary authorization amount is cancelled and after that the operation Payment is done.
4.6. The hotel accepts the following credit cards: Visa, Master Card, American Express, Maestro.
4.7. People non-staying in the hotel may visit the hotel guests until 23:00. If a visitor stays later, the hotel reserves the right to charge for an extra person’s stay and to demand the document proving the visitor’s identity.
4.8. On check-out guest makes the final payment for all services used during the stay and leaves the key at Reception.
5.1. Besides paid services Hotel provides the following free services:
5.2. Money, documents of value, jewellery must be kept in room safe or in reception safe. If guest keeps this rule, hotel administration is liable for loss of and damage to personal property.
5.3. Hotel takes no responsibility for municipal services such as power, water, heating cut off.
5.4. While guest is staying in the hotel Housekeeping cleans the room daily. Change of towels – daily, change of linen – daily. Additional cleaning and change of towels and linen is paid according to the price list.
5.5. Smoking in rooms and in the restaurants is strictly prohibited. If Guest breaks this rule he has to pay for extra dry cleaning according to the price list.
5.5. While guest is staying in the hotel the mini bar staff replenishes minibar on guest request or as the need arises with products in accordance with minibar menu.
5.6. If the hotel staff finds lost things in the room, the hotel administration does its best to return them to the owner. If it’s impossible, hotel keeps them until the moment of handing over to the guest or to his agent for three months.
5.7. Book of comments and suggestions is available at Reception and must be given immediately upon request of the guest. Hotel accepts complaints and petitions in writing and handle them due course of law.
6.1. Consumer has right to:
6.2. Guest obliges:
7. Rights and obligations of hotel administration
7.1. Hotel has right to:
7.2. Hotel obliges to:
Thank you for choosing Helvetia Hotel. We will be happy to assist you in solving all arising problems.
Administration of Helvetia Hotel.
We wish you enjoyable stay!