Reception desk
Reservation department
11 Marata Street, St. Petersburg
Cancellation
Policy
If the room is cancelled less than 1 day (by 2 p.m.) prior to arrival or in case of no-show, the hotel charges a penalty equal to one night"s accommodation.
Cancellation policy at Helvetia Hotel depends on a season:
Low season ( January, 1 2022 - March, 31 2022; November, 1 2022 – March, 31 2023)
If the rooms cancelled less than 5 days (by 2 p.m.) prior to arrival or in case of no-show, the hotel charges a penalty equal to one night"s accommodation.
High season (May 13, 2022 – July 24, 2021 except 15.06.2022-18.06.2022 and 27.05.2022-29.05.2022)
If the room is cancelled less than 3 days (by 2 p.m.) prior to arrival or in case of no-show, the hotel charges a penalty equal to one night"s accommodation.
Shoulder season ( April 1 ,2022 - May 12, 2022; July 25, 2022 – October 31, 2022):
The hotel reserves the right to pre-authorise guest"s credit card prior to arrival.
Contacts
11 Marata Street, St. Petersburg
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SALES DEPARTMEN
PR-DEPARTMENT
RESERVATION DEPARTMENT
PR-ОТДЕЛ